Payment, cancellation & refunds

Booking & deposit

Your booking is confirmed when we receive a deposit of [10]% of the trip total. Bookings made within [30] days of departure are paid in full at the time of booking. We issue your tour contract once payment and traveler details are received.

Balance payment

The remaining balance is due [30] days before departure. We email a secure payment link before the due date. Hotels, trains, flights, tickets and guides are secured only after payment is received.

Payment methods

• Credit and debit cards: Visa, Mastercard and American Express.
• PayPal.
• All prices are in US dollars. Your bank may convert the charge at its own exchange rate.

If you cancel

Cancellations must be sent to us in writing by email. The closer to departure, the less we can refund. Refund of the amount paid, by when we receive your notice:

Costs already paid to hotels, airlines, railways and attractions on your behalf, and payment processing fees, are deducted from any refund. Unused services after the tour starts are not refunded.

Changes to your trip

You can change dates, hotels or activities before departure. Changes that add no cost from our suppliers are free; otherwise we quote the difference before making the change.

If we cancel

If we have to cancel your tour for reasons within our control, you can choose a full refund or an alternative trip of equal value.

Travel insurance

Travel insurance is not included in our tour prices. We recommend a policy that covers medical care, cancellation and lost luggage.

Privacy

We use your personal details only to arrange and support your trip, and share them only with the hotels, transport companies and guides involved. Card and PayPal payments are processed by our payment provider; we do not store your card details.

Terms & conditions

Your tour is operated by AIYOU (Shenzhen) International Travel Service Co., Ltd., travel agency licence No. L-GD-CJ00236, Room 303, 3/F, 3018 Dongmen South Road, Luohu District, Shenzhen, China.